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PCBPART

Return & Refund Policy

1. Returns

At PCBpart Tech Components & PCB Solutions, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process. Please review the following guidelines to ensure a smooth return experience:

2. Eligibility for Returns

2.1. You are eligible to initiate a return if:

The product you received is damaged or defective.
The product is not as described.
You received the wrong product.
2.2. Returns are accepted within 30 days from the date of delivery. To be eligible for a return, your item must be in the same condition that you received it, and it must be in the original packaging.

3. How to Initiate a Return

3.1. To initiate a return, please contact our Customer Support team at 7days. Provide your order number, a clear description of the issue, and any relevant photos or documentation.

3.2. Our Customer Support team will guide you through the return process, including providing a Return Authorization (RA) number and instructions for returning the product.

4. Return Authorization (RA) Number

4.1. A Return Authorization (RA) number is required to process your return. Do not return items without an RA number, as it may result in delays or the inability to process your return.

4.2. The RA number, once provided, must be clearly marked on the outside of the return package.

5. Return Shipping

5.1. Customers are responsible for return shipping costs, except in cases where we provided the wrong product or the product is damaged or defective.

5.2. We recommend using a trackable shipping method to ensure that the returned item is received. We are not responsible for lost or damaged return shipments.

6. Inspection and Approval

6.1. Upon receiving your returned item, our team will inspect it to verify eligibility for a refund.

6.2. If the return is approved, we will process the refund to your original payment method within [Insert Timeframe]. You will receive an email notification once the refund has been processed.

7. Refunds

7.1. Approved refunds will be processed in the original form of payment, unless a different arrangement is made with the customer.

7.2. Please allow [Insert Timeframe] for the refund to appear on your statement. The exact time may vary depending on your financial institution.

8. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact us at [Insert Contact Information].